Frequently Asked Questions

Choosing Your Part - There are so many parts to choose from, how do I know which one I need? 

The first thing to do is to check for any catalogue or model numbers. If you have one, type it in to the "Search" tool up at the top left corner of our site, and you might just get lucky... If you don't know the model number then don't worry, it's still possible to find the part you need! Start by identifying the item type. To see all types of item that we stock parts for, click the "Shop" link in the header menu. Here you select your item type. Once you've selected this, you'll be taken to the shop category for this item, showing all available parts. You'll see a "filter by" drop-down menu which will allow you to further narrow down the available parts. From there you may need to take measurements in order to match up the exact part you need. 

Still struggling? Pop us an email on info@gazebospareparts.co.uk with any information you have and we'll take it from there. Photos and measurements help! 

Ordering - Which payment methods do you accept? 

We accept all major cards, including Visa, Master Card and American Express. We also accept Paypal.

Ordering - Can I collect an item? 

You certainly can. Please check our address details and opening times on our Contact Us page and please do contact us first. We require that the order be placed with us directly before collecting, as we do not process payments at our warehouse. We will then make sure to have the item ready for collection.

Unfortunately once an order has been placed we can no longer change or cancel the order. Please contact us if you need to return your order.

After Sales - How should I return an order to you?

Please return the item(s) to the address on the invoice (Unit 1, Caldecote, Baldock, Herts, SG7 5LE). Please include a copy of the sales receipt or a note containing the sales receipt number. We will then process the return once the item(s) have been received and checked. It can take us up to 10 working days to process returns once they reach us. We do not offer free returns so you will need to bear the cost of sending an order back to us. 

For small items, we advise customers to use Royal Mail. We don't specifically require that you use a tracked service, however items are returned at the customer's risk. For larger items we advise Parcelforce. Please ensure all items are adequately packed so that they reach us in new condition. If you are returning a strut or pole please ensure that the ends of the bars are protected with bubble wrap or similar so that they don't sustain damage during transit.

For more information please see our Returns Advice page.